Geico: This Safe Robber Gets Off At Trial

Mr. Harris has his fingerprints on the safe. There’s a photo of him opening the safe. And there’s even a hashtag #JustRobbedTheSafe. He clearly did it. But I guess the judge loves Geico, and Mr. Harris gets off. Our legal system ain’t great, but at least it’s not like this, I suppose.


Geico: Raccoons Raid The Garbage, But Aren’t Impressed With The Taste

Honestly, I could probably write a blog just about funny Geico ads. In the latest of the “It’s What You Do” campaign, we see raccoons being raccoons and scavenging through garbage. The one raccoon eats something really awful, and wants his friends and/or family to try it. Because when you taste something bad, you want someone else to try it…it’s what you do. But as AdFreak notes, the companion videos might be even better. “Raccookin'” shows one of the raccoons whipping together a recipe. Except that they’re fake recipes with names like “pepperoni garbage bread” made with stuff out of the trash. His narration is low-key great.


Geico Shows A Marriage Proposal Interrupted By A Butt Dial

Butt dials…they happen occasionally. It seems like they’re much rarer now that most people have smartphones as opposed to phones with keys, but they still occur. Now what would be the worst situation for a butt dial to interfere? A marriage proposal would be high on the list, as happens in the newest of Geico’s “It’s What You Do” campaign, created by The Martin Agency. And as we see, not only does Todd interrupt a proposal with his butt dial, but he also has his own seemingly ill-advised proposal up his sleeve. At a baseball game, of course. Nicholas Daly Clark plays Sarah’s proposing beau, and Jozef Fahey is Todd the Butt Dialer. Stevie Nelson plays Sarah, and Lyndsey Doolen is Todd’s the Butt Dialer’s new fiancee.

Geico: A Kraken Disrupts This Golf Tournament

Golf on TV is a very serene (and arguably boring) experience. I find that it’s perfect in the background for a nice afternoon nap. This calmness forms the premise of the latest spot from Geico’s “It’s What You Do” campaign. While a golfer is setting up for a shot next to the water hazard, a Kraken emerges and grabs the hapless guy (and his caddie) with its giant tentacles. While the sea monster is writhing around with the men, the announcers continue talking in a droning whisper. Because if you’re a golf commentator, you whisper. It’s what you do. Another funny ad from The Martin Agency.

Geico: Camels Are Tired Of Hump Day

Last year’s “Hump Day” commercial was enormously popular and became Geico’s most shared advertisement. It was played relentlessly, but it aired and was featured on social media the most on Wednesday…Hump Day. But it turns out that the whole shtick became tiresome for camels, especially when it isn’t even Wednesday.

Hanes: Wear ComfortBlend, Not Kittens

A hat tip to Adweek for this new Hanes spot created by The Martin Agency. I am currently wearing a Hanes ComfortBlend white t-shirt, and it’s quite comfortable and soft (tagless, too). It’s not as soft as wearing a kitten shirt though. But would you really want to wear kittens? While adorable, it sounds quite hot and scratchy. Michael Jordan sure hangs out with schlubs, too.

Better Late Than Never: Discover’s Peggy

I write about a lot of ads on here. But there’s some popular ones that for whatever reason, I haven’t touched on. Tonight in the Discover Orange Bowl (aka the Nobody Cares But It’s Wednesday Night So People Might Watch Bowl), West Virginia will take on Clemson. This seems like a good time to write about a prominent campaign, Discover’s Peggy, created by The Martin Agency.

Before I write about Peggy, I’m going to go on a long discussion/rant about my experiences with customer service over the phone. Partly because it’s relevant, but also because I really like writing about myself.

Alright, so customer service. You remember good customer service, but you REALLY remember when it’s bad. For me, I hate talking on the phone. So when something isn’t working, my first reaction is “Dammit”. My second reaction is “DAMMIT, now I gotta call”. I’ve had the most experience dealing with cable/internet issues, and also with a computer company whose name rhymes with “hell”. The cable/internet makes you stay on hold for a while, but after that it’s typically been easy to get a resolution. So it’s not quite as bad as DirecTV leads you to believe. The computer company on the other hand…

This is a story that took place in the winter/spring of 2007. Crazy that it’s been 5 years now. Shortly after returning from winter break to start the 2nd semester of my college junior year, I noticed my laptop acting strangely. It would be plugged in but say it was running on battery, and the battery would start to get low. I had a pretty new adapter, so I didn’t think that was the problem. I had a similar situation with my computer the previous summer, and it turned out to be a cracked mother board, which requires me to send it in to get fixed. By the time I made the call, the laptop was broken…wouldn’t turn on at all. So I call the customer service line. The first thing I notice is that my call is outsourced to India. It’s really funny because the people from India always identify themselves using really white names. Presumably to not freak out people from Kansas who are scared by foreigners/brown-skinded people. I’ve talked to numerous Indian customer service people, but this first time, I remember it was with “Tyler”. Bro, I KNOW your name isn’t really Tyler!

So Tyler tells me to turn on my computer. I explain that’s the problem…I can’t do that. After telling me to turn it on a few more times, he asks me if it’s plugged in. Yes, it’s plugged in. I’m retarded, but not THAT retarded. At this point, I’m starting to realize that this is gonna take a while. Tyler asks if the outlet is working. Yes, it’s working. I even take the computer out of the plug, and put a lamp in, which prompted comes on. After he tells me to turn on the computer AGAIN, I ask Tyler if I can speak to some higher-up.

I speak to a superior. He says a lot of the same things, but starts to figure out that there’s something seriously wrong with my computer. He says that the company will send me a box to put the laptop in so I can sent it for repairs. I try to get them to send me a new (refurbished) computer since I know the repair will be a for a lengthy time. It’s still under warranty, after all. No dice. Looks like it’ll be another 6 weeks for them to fix it. Damn.

So fast forward 6 weeks. I am computer-less. It finally comes. I open it up, look at the paperwork describing the work they did, and….IT STILL DOESN”T WORK! Won’t even turn on. Call up the company again, go through the same stupid process again, and finally they say they’ll send me a new (refurbished) laptop in 2-3 weeks.

3 weeks comes and goes. Still no computer. I call the company again to see what’s up. Turns out, nobody even bothered to put in the order! A manager of sorts apologizes profusely, and tells me it should be there within 2 weeks. To my surprise, it only took about a week. Of course, by this time, the semester is almost over. And as anyone who’s gone a significant time in college without a computer can attest, it’s not pleasant. The new laptop is solid, but I’m so annoyed by the whole process that I vow not to get a Dell again (if you didn’t figure out the company that rhymes with “hell”, it’s Dell). Then I realize that Dells are cheap, and I’m poor, so I back off my vow somewhat.

OK. If you read that whole thing, I thank you. If you’re like the vast majority of people who scrolled down to the part where I actually talk about Peggy, that’s cool too. There’s been a lot of commercials with Peggy, so I’m only going to post a few. The first is a current one featuring ESPN college football analyst Kirk Herbstreit. The second features retired Florida State football coach Bobby Bowden. The third one is about a botched call transfer.

Very funny and witty commercials. Let’s talk about Peggy first. I think Discover made a good decision in making Peggy some kind of vague Eastern European composite rather than specifically making him say, Indian. People would probably see that as racist. The actor who plays Peggy, Tudor Petrut, is actually Romanian. The content of the spots also works because everyone can relate to the customer service run-around. It’s amusing how the call center for “USA Prime Credit” is a barren outpost, possibly in Siberia. And wow, they are incompetent. I’ve never dealt with Discover over the phone, so I don’t know if their customer service is that great. But hey, these ads are sure fun to watch.

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